Frequently Asked Questions
How do I check on my order?
How do I change my account information?
How do I create an account?
What is your toll free number?
What is your mailing address?
What is the BatteryClerk.com shipping policy?
What is the BatteryClerk.com returns policy?
What is the BatteryClerk.com privacy policy?
Which payment methods are accepted?
Is my order secure?
When will my credit card be charged?
How long will it take for my order to arrive?
Do you offer volume discounts?
What is mAh and battery capacity?
Why does my laptop battery not charge to 100%?
How many Watts does my adapter require?

How do I check on my order?

Go to Order Status.  (Top of Page)

How do I change my account information?

Go to My Account.  (Top of Page)

How do I create an account?

Go to Create an account.  (Top of Page)

What is your toll free number?

(888) 808-3520  (Top of Page)

What is your mailing address?

BatteryClerk
545 N. Maple Ave.
Ridgewood, NJ 07450  (Top of Page)

What is the BatteryClerk.com shipping policy?

Go to Shipping.  (Top of Page)

What is the BatteryClerk.com returns policy?

Go to Returns.  (Top of Page)

What is the BatteryClerk.com privacy policy?

Go to Privacy Policy.  (Top of Page)

Which payment methods are accepted?

We accept Master Card, Visa, Discover, American Express and PayPal.  (Top of Page)

Is my order secure?

Our order form is 100% secure. All data exchanged during the payment process is SSL exncrypted. Your may enter information such as credit card numbers, addresses, etc. safely and securely.  (Top of Page)

When will my account be charged?

You will be charged when the order is placed. If an item is on backorder you will be contacted by a representative.  (Top of Page)

How long will it take for my order to arrive?

Most orders ship within 1 business day, and standard delivery times range from 3-7 days for most US destinations. Some locations may take up to 10 days.  (Top of Page)

Do you offer volume discounts?

Batteryclerk.com offers special pricing to customers for volume purchases. To join our wholesale program please click here to Contact Us or call us (888) 808-3520.  (Top of Page)

What is mAh and battery capacity?

mAh stands for Milliamp Hour, a technical term for how much energy a battery will store. Batteries with higher mAh values are able to last longer between charges. The higher the number, the more energy a battery can store.   (Top of Page)

Why does the laptop battery not charge to 100%?

New Laptop Battery Calibration. If your new battery charges but does not charge to 100% or stops charging each time your charge indicator reaches 85-99%, you may need to recalibrate your laptop for the new battery. This occurs often when replacing an old battery with a new battery. The laptop has to adjust itself to get used to the new battery. In order to recalibrate properly, you will need to set the Windows power management so the laptop does not go into standby or hibernation when the battery gets low.
Instructions:
With Windows XP, navigate to Control Panel > Performance and Maintenance > Power Options.
Set "Power Schemes" to "Always On".
Under "Alarms", uncheck "Low battery alarm" and "Critical battery alarm".
Under "Hibernate", uncheck "Enable hibernation", then click on Apply.
With Windows Vista, navigate to Control Panel > Performance and Maintenance > Power Options
Click "Change Plan Settings".
Set all tabs to "Never" underneath "On Battery" column.
Click "Change advanced power settings".
Set Sleep > Hibernate after to 0 or Never.
Set Battery > Critical Battery Level to 0.
Click on "OK", then "Save Changes".
This is the only time that we recommend taking the battery all the way down to zero percent. Unplug the ac adapter, and let the battery drain all the way down until the laptop shuts off. Then plug the AC adapter back in, and let it recharge to 100%. You may need to repeat the cycle 2-3 times before it actually reaches 100%.  (Top of Page)

How many Watts does my adapter require?

A higher wattage adapter can charge anything with the same or lower wattage. For example, a 65 watt adapter can charge a 65 watt notebook or a 40 watt notebook. A 90 watt adapter can charge a 90 watt notebook, a 65 watt notebook, and a 40 watt notebook.   (Top of Page)