Return and Cancellation Policy
You may return most new, unopened items within 30 days of delivery for a refund, credit or exchange. For orders that shipped free, the actual shipping charges will be deducted from your refund. You will be responsible for the original shipping costs unless the return or order cancellation is a result of our error. Customer is responsible for shipping charges on returned items or cancelled orders. We will pay the return shipping costs if the return is a result of our error or if the product was defective and only if you use a return shipping label we provide.
All returned products must be in new condition with original packaging, documentation, accessories and UPC codes. All returns or cancelled orders are subject to a 15% restocking fee. No restocking fee will be charged for exchanged orders. We never charge a restocking fee if the product received was due to our error or if the product was defective. A partial refund will be issued for any item that is not in its original condition, is damaged, is missing parts for reasons not due to our error or if you do not follow our return instructions: up to 50% of item's price.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, and meet the conditions above, you must create a valid Return Request.
To return an item from your order go to My Account. Click View Details next to the Order # you wish to create an RMA for. Click the ADD NEW RMA button. Select the quantity from the Returned drop down list. Select the Reason and Method from their drop down lists. Click the Save RMA button.
We'll notify you via e-mail with your return instructions.
Click Here to Create Your Return Request