Return and Cancellation Policy
You may return most new, unopened items within 30 days of delivery for a refund, credit or exchange. For orders that shipped free, the actual shipping charge will be deducted from your refund. You will be responsible for the original shipping costs unless the return or order cancellation is a result of our error. Customer is responsible for shipping charges on returned items or cancelled orders. We will pay the return shipping costs if the return is a result of our error and only if you use a return shipping label we provide.
All returned products must be in new condition with original packaging, documentation, accessories and UPC codes. All returns or cancelled orders are subject to a 15% restocking fee. A partial refund will be issued for any item that is not in its original condition, is damaged, is missing parts for reasons not due to our error or if you do not follow our return instructions: up to 50% of item's price.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, and meet the conditions above, you must create a valid Return Request. You must reference your Order # on the return package.
To return an item from your order go to My Account. Click the Orders link. Next click the order for which you would like to return an item. Check the box next to the item(s) you would like to return. Click Request RMA to start the Return Merchandise Authorization process. We'll notify you via e-mail with your return instructions.
Click Here to Create Your Return Request